Frequently Asked Questions
Frequently Asked Questions
We have compiled list of commonly asked questions. If you have more questions please contact us at info@angelcarehomecare.comWhat type of services do you provide?
How soon can we start?
How do you schedule service hours?
What is the minimum time that a caregiver will come?
How do we pay, once we agree to employ AngelCare?
What is the cost?
How do we know you’re reputable?
Can we interview the home health aide before he/she starts?
What if I don’t like my aide?
Can I just use your service just one time?
How many aides will be assigned to my case?
Can we cancel the service?
Does AngelCare accept Medicare?
Does AngelCare accept Medicaid?
Does AngelCare accept Insurance cases?
Does AngelCare accept V.A. clients?
Does AngelCare accept FIA clients?
What type of services do you provide?
All of our services are fully described under the SERVICE section of our web site.
A brief list follows:
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How soon can we start?
We prefer a 48 hour lead time, however, due to emergency or unusual circumstances AngelCare may be able to accommodate a more immediate need. Assessment visits can be arranged to meet more immediate service needs.How do you schedule service hours?
An AngelCare representative will come to the home and conduct an assessment. At this time, the client, family members and / or significant others will determine the initial service schedule. The service schedule consists of days and specific times for the aide to provide home health care and homemaking services.For example: A client decides that 10 hours a week should be sufficient to assist with all bathing / personal care needs; medication reminder at 12:00 noon; laundry; grocery shopping; and homemaking chores and some meal preparation.The client doesn’t like to get up to early but would like the aide to be around during the lunch hour. It is decided that the initial schedule will run like this:
Monday 10AM – 1PM Wednesday 10AM – 2PM Friday 10AM – 1PMAdditionally, any changes with regards to schedule changes, vacations, or doctor appointments need to be communicated directly to AngelCare's Client Service Coordinators, which coordinate all client service and field staff schedules. It is the goal of AngelCare to provide need appropriate service care, or personhood centered care.
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What is the minimum time that a caregiver will come?
We will accept cases that only require a minimum of one service hour.
For example: A client may need bathing assistance and an aide will be required for only 1 hour once or twice a week.Back to question list
How do we pay, once we agree to employ AngelCare?
AngelCare accepts personal checks, money orders, or certified checks. Clients will receive a weekly, bi-monthly, or monthly bill from AngelCare. Weekly statements are sent to clients that require 24 hour or other extended care. Our billing department works hard to accommodate the financial payment agreement that is most comfortable for your individual circumstance. Any payment questions can be referred to Deb Parker, Billing Administrator.Back to question list
What is the cost?
Specific hourly rates are discussed during the in-home assessment visit. AngelCare maintains a commitment to providing custodial care service at reasonable rates.
How do we know you’re reputable?
AngelCare maintains high standards in hiring, training and in-service agendas. Furthermore, AngelCare is an insured and bonded home health care provider in the state of Michigan. AngelCare has several state contracts and has based our home care provider services to meet or exceed state standards.
AngelCare is a member of several professional organizations which promote quality work practices and valuable industry legislation, laws and network opportunities.
Can we interview the home health aide before he/she starts?
As a general rule, AngelCare tries to place an aide in the home that will be a good fit. Aide placement is based on job skills and knowledge; experience; personality traits and availability. After the initial assessment visit, an “Assessment for Service” (A4S) meeting is conducted by the administrative staff and an aide is selected to start the case. We recommend that a client and/or family member plan on spending some organizational time with the aide, on their first visit to your home. Clear expectations and knowing where the cleaning supplies are make for a high learning curve and more immediate comfort ability.What if I don’t like my aide?
We recommend that you give your aide a few days or weeks to learn your specific needs and “ways of wanting things done.” However, if there is truly a personality conflict, we will gladly replace your aide.Back to question list
Can I just use your service just one time?
Yes, we offer respite care services for families that need a day, night, weekend, or week off.How many aides will be assigned to my case?
It is AngelCare’s goal to maintain continuity of care, as much as possible, for all clients. Typically, one aide is assigned to provide all daytime hours M – F. For 24 hour cases or hospice cases, a team of angels is assigned, again, maintaining AngelCare’s commitment to providing continuity of care.Can we cancel the service?
Yes, you have the right to cancel your service at any time. Typically, our services are suspended or put on hold, during a hospitalization or rehab stay, or for a vacation.
We also service Sun Birds. Clients that head south during the cold Michigan winters usually call us 2 – 3 weeks before their scheduled return to Michigan. Our CSC's then reinstate the service schedule.
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Does AngelCare accept Medicare?
No, AngelCare is not a Medicare certified agency. Medicare certifies agencies that offer skilled nursing services. Medicare does not cover custodial care or assistance with Adult Daily Living needs (ADLs).
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Does AngelCare accept Medicaid?
AngelCare only accepts Medicaid Waiver Program clients.
AngelCare is a sub-contractor for the Medicaid Waiver Program with the State of Michigan.
AngelCare does accept Medicaid Waiver Clients with Area Agency on Aging; Senior Resources and HHS, Health Options.Back to question list
Does AngelCare accept Insurance cases?
Yes, however acceptance depends on the specific insurance carrier requirements.
We work with many insurances that offer in-home health care programs.
Specific insurance or prepaid service plan questions can be directed to Deb Parker, Billing Administrator. We do not work with Blue Cross / Blue Shield, as they require Medicare certification.Back to question list
Does AngelCare accept V.A. clients?
Yes, AngelCare accepts referrals for VA clients that require homemaking and chore services.Back to question list
Does AngelCare accept FIA clients?
FIA clients are referred to us by a FIA case manager. FIA cases are only accepted with case manager approval.
AngelCare, Inc. Serving West Michigan Ph. 616.245.8899
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Serving West Michigan 24 Hours, 7 Days a Week
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